Last Updated: January 2025
At Grozelonnnezox, we are committed to your satisfaction with our products. This Return Policy explains your rights and our procedures regarding returns, refunds, and exchanges for products purchased through our website at grozelonnnezox.ddd.
This policy complies with the Swedish Consumer Sales Act (Consumer Purchase Act) and the EU Consumer Rights Directive (2011/83/EU), which provide consumers with specific rights when purchasing goods online.
As a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. This is known as the "cooling-off period" or "right of withdrawal."
The withdrawal period is 14 days from the date on which you (or a third party designated by you, other than the carrier) physically receive the goods. If you have ordered multiple items in one order that are delivered separately, the withdrawal period begins when you receive the last item.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the purchase through a clear statement. You can do this by:
Your withdrawal notice should include:
To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the 14-day period has expired.
To be eligible for a return, products must meet the following conditions:
Due to health and hygiene reasons, we cannot accept returns of dietary supplements that have been opened or unsealed. This exception is permitted under EU Consumer Rights Directive Article 16(e), which excludes the right of withdrawal for sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The following items cannot be returned:
Step 1: Notify Us
Contact us within 14 days of receiving your order to inform us of your intention to return the product. Use the contact methods listed in Section 2.2.
Step 2: Receive Return Authorization
We will review your return request and, if approved, provide you with a Return Authorization Number and return shipping instructions.
Step 3: Package the Product
Carefully package the product in its original packaging, including all accessories, manuals, and documentation. Use adequate protective packaging to prevent damage during transit.
Step 4: Ship the Product
Send the product to the return address provided in your return authorization. You are responsible for return shipping costs unless the product is defective or we made an error.
Step 5: Tracking
We recommend using a trackable shipping method and purchasing shipping insurance. We are not responsible for items lost or damaged during return shipment.
Returns should be sent to:
Grozelonnnezox
Returns Department
Karolinska vägen 37A
171 64 Solna, Sweden
You are responsible for the cost of returning the goods unless:
In these cases, we will provide a prepaid return label or reimburse your return shipping costs upon receipt of the returned item.
Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.
We will process your refund within 14 days of receiving the returned product. However, we may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earliest.
Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
Your refund will include:
Your refund will not include:
Refunds will be issued to the original payment method used for the purchase. We cannot issue refunds to different payment methods or accounts.
We do not offer direct exchanges. If you wish to exchange a product for a different item, you must:
This ensures you receive the correct product promptly and allows us to process your return efficiently.
If you receive a product that is defective, damaged, or not as described, please contact us immediately at notifyuse@grozelonnnezox.world or +46 8 524 800 00. Please provide:
We will investigate your claim and, if verified, offer one of the following remedies:
Under Swedish and EU consumer law, you have a legal guarantee that products must:
This legal guarantee is valid for a minimum of 2 years from the date of delivery in Sweden and other EU countries. If a product does not conform to these requirements, you may be entitled to repair, replacement, price reduction, or refund.
If you receive the wrong product or your order is incomplete, please contact us immediately at notifyuse@grozelonnnezox.world. We will:
Please do not return items without first contacting us for authorization.
If you have not received your refund within the expected timeframe:
If you refuse delivery of your order or if the package is returned to us as undeliverable due to an incorrect address or failure to collect:
You may cancel your order before it has been shipped by contacting us immediately at notifyuse@grozelonnnezox.world or +46 8 524 800 00. If we can successfully cancel your order before shipment, we will issue a full refund to your original payment method.
Once an order has been shipped, our standard return policy applies, and you will need to follow the return process outlined in Section 4.
Currently, we only ship within Sweden. If you are located outside Sweden and have received our products through a third party, please contact that third party regarding their return policy. We can only process returns for orders placed directly through our website and shipped to Swedish addresses.
This Return Policy does not affect your statutory rights as a consumer under Swedish and EU law. You always retain your legal rights, including:
If you have a complaint or dispute regarding a return or refund, please contact us first at notifyuse@grozelonnnezox.world. We will make every effort to resolve the issue amicably.
If we cannot resolve your complaint, you may:
We reserve the right to update or modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. The "Last Updated" date at the top of this policy indicates when it was last revised.
We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes acceptance of the updated policy.
If you have any questions about our Return Policy or need assistance with a return, please contact us:
Company Name: Grozelonnnezox
Address: Karolinska vägen 37A, 171 64 Solna, Sweden
Email: notifyuse@grozelonnnezox.world
Phone: +46 8 524 800 00
Our customer service team is available to assist you with your return and answer any questions you may have.